FAQ
Frequently Asked Questions
Shipping:
Do you ship worldwide? Absolutely. We ship everywhere; there is no place we don't ship to! Everyone should be ready for any emergency.
How much is shipping? Getting ready for a crisis shouldn't add extra stress. Our shipping is FREE. No shipping charges involved.
How long is shipping? You will receive your package between 7-14 business days. After you place your order, allow 7 days for your order to process before you receive your official tracking number.
I did not receive a tracking number, how do I know if my order shipped? If you haven't received your tracking number, it may be because we didn't have your email at checkout. Please reach out so we can verify your contact info and share any tracking updates.
My tracking number is not updating, what is the problem? Feel free to reach out to us if you encounter any issues or have questions about your tracking details. Our customer service team is here to help you with any tracking updates and delivery estimates.
My order says it has been delivered, but I did not receive it. What do I do? If your package is lost, please reach out to our customer service team for assistance. We will provide you with the necessary steps to resolve this issue promptly.
What shipping companies do you use? We ship our products with known and well trusted postal carriers such as USPS, UPS and FEDEX.
Refunds and Return Policy:
I do not like the product I purchased; can I return it? Please carefully review the product descriptions before purchasing, as we are unable to provide return services due to the nature of these products and sanitization protocols.
My product arrived damaged, what do I do? If your product arrives damaged, please contact our customer service team right away so we can help resolve the issue effectively. If we don't hear from you within 7 business days of delivery, we may not be able to assist.
Do you offer refunds? If you encounter any problems with your order, please reach out to us immediately so we can assist you in finding the best solution. Your satisfaction is our priority, and we will ensure your concerns are addressed.